cultural competency

By Shannon Eliot

It's not easy being an organization that works with many cultures, but making and sharing an ongoing commitment to cultural learning is critical to effectively serving and gaining buy-in from consumers, according to Lynn Smith-Stott, Program Manager for Central City Concern.

The Portland-based organization is dedicated to serving people who are homeless and have mental health and/or addiction issues. One of their flagship projects is the Over Representation Program, or ORP, for African Americans.